BORREGO WATER DISTRICT

 

Customer Information  
                                  

FAQ:

Q:    Who regulates drinking water quality?
A:     State Water Resources Control Board, Division of Drinking Water (SWRCB)

Q:    Is my water safe?
A:    Yes, see the Consumer Confidence Report

Q:    Where does our water come from?
A:    From groundwater wells from our sole source aquifer


This stack of one-gallon bottles represents "one unit" of water pumped by the Borrego Water District, from twelve production wells located throughout the Valley. 

One Unit is equal to:
100 cubic feet or 748 gallons.

One Unit Represents:
  • 267 toilet flushes - based on 2.8 gallons per flush
  • 467 toilet flushes - based on 1.6 gallons per flush (low flow toilets)
  • 17 loads of laundry - based on 44 gallons per load
  • 50 loads of laundry - based on 15 gallons per load (low water use washers)
  • 5,665 personal water bottles (16.9 ounces)
STARTING / TRANSFERRING SERVICE:

To start your water service, call our office at 760-767-5806.  Please have the service address available when you call.  Each applicant for water service must complete an 
Application for Water Service Agreement.  You may download a copy of the agreement and fax to our office at 760-767-5994.  Or, simply come by the office to complete the application.  Allow 24 hours for service to be transferred. 

Meter installation Cost: Request for information (meters) complete and return to the District Office.

STOPPING / TRANSFERING SERVICE:

To stop your services with Borrego Water District, call us one business day prior to the day you would like to end service.  You will need to provide us with a forwarding address for your final bill.  The closure of an account will commence when the ownership transfers from the existing homeowner to the new homeowner.  If the existing homeowner does not sell the residence, they will continue to be billed the associated fees whether or not there is any water usage.

RESPONSIBILITY OF OWNER

The water and sewer bill becomes a charge against the property on which the water and sewer are furnished and against the owner of the property.  Delinquent bills from previous owners or tenants are the responsibility of the present owner.  In the process of purchasing property, the buyer should verify the status of the water and sewer account to ensure any unpaid bills are resolved during escrow.

RATES
Download our current rates RATE SHEET

READING YOUR WATER METER


PAYMENT OPTIONS


Mail - your payment to us in the pre-addressed envelope provided with your statement. Cash or check payments may be made at the District's office at: 806 Palm Canyon Drive, Borrego Springs, during regular business hours from 8 a.m. to 3 p.m., Monday through Friday, excluding holidays. 

Drop Box - A payment drop box is located outside near the front door and on Stir-up road.  Remember to place your payment with stub in an envelope marked clearly with your name and account number. 

Automatic Payments - Your payment can be automatically withdrawn from you bank account.  This free service offers an easier way to pay your bill, eliminates the possibility of late payments and concerns when you take a vacation.  Complete the Authorization Agreement for Direct Payments and mail to the District office along with a canceled check.  Forms are also available at the District office

PAST DUE / DELINQUENT BILLS

Meters are read at regular intervals for the preparation of bills.  Your monthly billing invoice will display charges for water/sewer services.  Payment is due upon receipt of your bill.  It will become past due if not paid in 20 days after date of presentation of bill.  Bills not paid within the 20-day-time period may be subject to a late charge and discontinuance of service.


HOURS OF OPERATION

The Borrego Water District is open to the public from 8:00 a.m. to 3:00 p.m. Monday through Friday, excluding holidays.  A duty officer is available 24 hours a day by calling 760-767-5806.


 
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